Refund policy

Cancellation and Exchange

1.1 Once an order is placed through our website, you can cancel or modify it by sending us an email (info@Lirluxe.nl).
1.2 Once an order is packed, it can no longer be cancelled or modified; instead, the order must be returned to us in accordance with paragraph 10 below. Since our goods are shipped from Asia, there may be longer transit times that are beyond our control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and return them to us. Of course, you can inform us of your cancellation in advance. To ensure the fastest possible return, we ask that you send us a confirmation of shipment. An early refund is possible no earlier than 16 weeks after receiving the order if the goods have not been received.
1.3 Since we operate with a fully automated system, orders are activated immediately after shipment. Therefore, it is unfortunately not possible to interrupt the shipping process until delivery, so a refund before receiving the goods is only possible up to 15 minutes after the order is placed.

2. Returns and Refunds
2.1 Our Return Policy is part of these Terms and Conditions under which you can visit and use our website.
2.2 If you are not completely satisfied with your order, you can send us an email specifying which product you would like to return and send the product back to us. The cancellation period is 30 days from the day on which you or a third party designated by you, who is not the carrier, takes possession of the last product.
2.3 Return shipping and costs are at the customer's expense.
2.4 The customer is only entitled to a refund once the product has been received by us. We will inspect the returned product upon arrival.
2.5 You will ensure that the product is shipped back to us in the same condition as when you received it and is well packaged. The product must be unused, the labels must not be tampered with, and the product must be in its original packaging. If a product is returned to us in unsuitable condition, we reserve the right not to accept the return. If a product is returned to us in damaged condition, we reserve the right not to accept the return of the product.
2.6 Our processing time for returns depends on your order. You will receive your payment within 30 days of receiving and approving the return.
2.7 If we are satisfied with the condition of the returned product, we will send you an email confirming the return. After we have sent you the confirmation that your return has been approved, the amount will soon be refunded to the payment method used for the order. There are no costs for storing the product.
2.8 Cancellation is completed when we have received the physical goods.
2.9 Since our goods are shipped from Asia, there may be longer transit times that are beyond our control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and return them to us. Of course, you can inform us of your cancellation in advance. To ensure the fastest possible return, we ask that you send us a confirmation of shipment. An early refund is possible no earlier than 16 weeks after receiving the order if the goods have not been received.

3. Steps for Cancellation

1. Request the return form from our support and send it back to us, filled in, signed, and scanned.

2. Send the goods back.
   Please use only a return method with a tracking number so that we can assign your return shipment. By informing us in advance of the return and ensuring the goods can be clearly linked to the correct order, we can guarantee a fast refund. After receiving the return, we will be informed of the receipt, and the refund can take place. Please use only a shipping method with a tracking number for the return, so that we can assign your return shipment.